A respectful seat handoff starts with people.

Respect and consent

A seat handoff is always voluntary.

Seatzo helps commuters coordinate; it does not create an obligation to give up or accept a seat.

• Ask politely and accept a no, a changed plan or no response without pressure.
• Do not follow, touch, intimidate, photograph or repeatedly message another commuter who has declined contact.
• Do not block doors, gangways, priority seating or passenger movement to complete a handoff.
• If a person appears uncomfortable, end the interaction and give them space.

During the journey

Keep the handoff safe and practical.

A successful connection is less important than passenger safety and following instructions from metro staff.

• Never rush toward closing doors or move between coaches in an unsafe way to reach a listed seat.
• Keep bags and belongings out of aisles and doorways, and leave room for passengers to exit before boarding.
• Do not argue over a seat or treat a listing as a reservation, ownership claim or guarantee.
• Follow the metro operator's rules, announcements, accessibility guidance and staff instructions at all times.
• If the train is too crowded or the handoff is impractical, cancel or stop coordinating.

Privacy and location

Share only what is needed.

Travel context and profile information should be used for the intended connection, not to track or identify another person outside the service.

• Do not post another passenger's phone number, screenshots, identity details or live location without permission.
• Do not share OTPs, passwords, account recovery details or payment credentials with anyone.
• Grant browser or device permissions only when you understand why a feature needs them; you can decline optional location access.
• Use Seatzo's support route to report suspected misuse of personal information or an account.

Honest use

Keep listings and account activity genuine.

Trust depends on seat offers reflecting real intentions and users respecting the service's rules.

• Create a listing only when you genuinely expect to leave the seat soon.
• Cancel or update an offer when your plans change; do not leave misleading offers active on purpose.
• Do not impersonate another person, create deceptive accounts, manipulate referrals or rewards, or exploit technical errors.
• Do not use Seatzo to sell seats, solicit unrelated services, harass people or evade account restrictions.

Reporting and account action

Raise concerns through the right channel.

If something feels unsafe, you do not need to complete a connection. Prioritise your immediate safety first.

• Move away from an uncomfortable interaction when it is safe to do so and contact metro staff or local emergency services if there is an immediate threat.
• For product misuse, account issues or technical problems, use in-app support so the team can investigate relevant account and connection context.
• Share the approximate time and relevant Connection ID when available, but do not include OTPs, passwords or unnecessary sensitive information.
• Seatzo may investigate reports and take action consistent with its Terms, available evidence and applicable law. Do not assume that every report will result in a particular outcome.

Related information

Know the service terms and privacy choices.

Seatzo is operated by SEATZO INNOVATION LABS PRIVATE LIMITED. Read the Terms and Conditions and Privacy Policy for the service's terms and information-handling practices.

For product or account concerns, visit Seatzo Support. These guidelines are general product guidance and do not replace official transit rules or emergency advice.