Learn how Seatzo works
Understand seat listings, same-metro matching, Connect Pass requirements, connection windows and what the service cannot guarantee.
Open resourceSupport
Start with the guide that matches your question. Account-specific investigations are handled through in-app support so relevant connection context can be checked.
Understand seat listings, same-metro matching, Connect Pass requirements, connection windows and what the service cannot guarantee.
Open resourceRead guidance on consent, respectful interactions, privacy, safe handoffs and reporting concerns.
Open resourceFind answers about coach numbers, seat offers, Connect Passes, cancellations and Karma.
Open resourceTroubleshooting
Seat offers are temporary and depend on commuters choosing to create a listing in a compatible metro and coach context. Check that the journey context shown in Seatzo is correct and that the offer is still visible. Browsing offers is free, so you do not need a Connect Pass just to check whether a compatible offer exists. A missing offer is not a promise that a seat will become available.
A connection is time-bound and can fail if plans change or the seat is no longer available. Do not rush, block passenger movement or ignore metro staff instructions. Review the status in your account and use in-app support if it appears incorrect.
Check the Connect Pass page for the current pack, price and validity information. A pass gives access to a connection attempt; it does not buy, reserve or guarantee a physical seat. If a balance or expiry looks wrong, contact in-app support with the relevant details.
Prioritise your immediate safety and contact metro staff or local emergency services if there is an immediate threat. For a product-related report, use in-app support and include the approximate time and Connection ID if available. Do not share OTPs or passwords.
Read the Privacy Policy for the types of information Seatzo may process and the choices available to you. Use the support route for a privacy request; identity verification may be required before account information can be disclosed or changed.
Check your connection, confirm that you are using the latest available version, and try reopening the service. If the issue persists, use in-app support when available and include the device/browser, approximate time and steps that reproduce the problem. Never include passwords or OTPs in a report.
Help us investigate
If in-app support is available to you, a concise report makes it easier to understand what happened without exposing unnecessary personal information.
Never include passwords, OTPs, full payment credentials, or another passenger's personal information in a support report.
For Connect Pass balances, connection status, cancellations, account access or technical issues that require account context, use in-app support. Include a Connection ID when relevant and avoid sending secrets such as OTPs, passwords or payment credentials.
Go to SeatzoFrequently asked questions
Clear answers on matching, Connect Passes, Karma, timing, and cancellations, and how Seatzo connections work.
Seatzo connects commuters on the same metro when one person is getting off and another person needs a seat.
You enter your Metro coach number and can allow location access. Seatzo uses your coach number and train context to help find relevant commuters on the same metro. Location permission may be used for features that need it.
Look for the coach identifier displayed inside or outside the coach, following the signage used on your metro system. Labels can differ by operator; enter the identifier as shown and check the in-app guidance if you are unsure.
Seatzo is designed to match people travelling on the same metro train; the exact coach may differ. Follow the in-app match details and never move between coaches in an unsafe way to reach an offer.
Connect Passes are Seatzo connection-access entitlements. Seat offers can be browsed for free, but an active pass is required to initiate a connection under the current product rules. A pass does not buy, reserve or guarantee a physical seat.
You find a relevant offer, connect if you have an eligible pass, coordinate calmly, and complete the handoff only when both people agree and it is safe to do so.
A seat offer is time-limited and may stay active for up to 20 minutes, unless it is cancelled, matched or otherwise expires.
The current connection window is 10 minutes. The connection can expire before a handoff is completed; it does not guarantee that a physical seat will be available.
Yes. The product has a short free-cancellation window at the start of a connection. Later cancellations may affect account standing under the Terms. Review the current in-app rules before connecting.
Ratings are available only after a successful seat handoff under the current product rules.
Ladies Coach listings are subject to Seatzo's eligibility rules and are shown only to eligible users. Follow the in-app eligibility information and all official transit rules.
A valid referral may provide a free Connect Pass under the current referral terms. Rewarded-ad offers are shown only when the feature is genuinely available in the app; a timer alone is not an advertisement or proof of an ad view.
A successful seat handoff can award 50 Karma to the person offering the seat. The monthly top 10 are ranked by Karma; see the current in-app rules for eligibility and the monthly reward terms.