Passenger guidance
Simple habits that help passengers get on and off a train without blocking doors or putting themselves and others under pressure.
Crowded doorways are difficult because passengers are trying to move in opposite directions at the same time. The safest approach is to create a clear path for people leaving the train before anyone boards. The guidance here reflects the passenger instructions published by DMRC and should be read alongside the signs and announcements at your station.
Wait where the platform markings and station staff direct you. Keep the tactile path clear and stand back from the platform edge. Keep children close and bags under control; avoid positioning yourself where an opening train door or the flow of passengers will be obstructed.
If you are unsure which platform or direction you need, check the station map or ask staff before the train arrives. Do not move against the passenger flow while looking for a coach.
When the train stops, leave the doorway open for passengers who need to get off. Do not step into the train while people are still coming out, and do not push past someone who is alighting. Wait until the immediate exit flow has cleared, then board in an orderly way.
This simple sequence gives people room to step down, reduces opposing movement at the doors and makes it easier for passengers with mobility needs or luggage to leave.
Do not hold, block or force train doors, and do not attempt to board or alight while the doors are closing. If you miss the train, wait for the next one. Do not put your hand, bag or another object in the path of a closing door.
Keep clear of the doors after boarding so other passengers can enter. Move inside the coach when there is room and avoid standing in the doorway simply because it is near your destination.
Once you have alighted, move away from the immediate doorway so the next passengers can leave. Stop to check directions only after you are clear of the door and the main walking route. Follow the station signs for exits and interchanges instead of moving against the flow.
Seatzo is a separate commuter-coordination service, not a DMRC service or a seat-reservation system. It uses the coach identifier you enter to derive the metro-line and train context for matching. Check that the identifier belongs to the train you are currently travelling on. If it is unclear or a listing looks inconsistent, do not assume the match is correct; verify your context or stop the connection. GPS is not what determines whether two people are on the same train.
A commuter offering a seat should create a listing only when they genuinely expect to leave soon. A listing can remain active for up to 20 minutes, but it may end earlier if the person cancels, connects or their plans change. Anyone can browse visible offers without a Connect Pass; the seeker needs one only when choosing to start a connection. The person offering the seat does not need a pass.
After a connection begins, the current handoff window is up to 10 minutes. Seatzo provides a 60-second free-cancellation period at the start; a later cancellation may affect account standing under the Terms. That rule is not a reason to stay in an uncomfortable situation, hurry through a crowd or continue an unsafe handoff. Cancel or disengage when safety or circumstances require it, and contact support if the recorded outcome appears wrong.
The seeker should mark the exchange complete only after the seat handoff has actually happened. A successful in-app completion consumes the reserved Connect Pass and credits 50 Karma to the commuter who offered the seat. The app records what the participants confirm; it does not independently verify the physical handoff or guarantee a seat. If the train is crowded, the commuters are in different coaches, or they cannot coordinate without obstructing others, do not move between coaches or force the exchange.
Follow the instructions displayed at the station and on the train. If you need assistance, contact station staff or security. DMRC's advisory identifies the passenger alarm for the specific situation where someone is trapped between train doors; it is not a general-purpose way to ask for routine help.
This guide cannot replace an operator's current procedures. Where a sign, announcement or member of staff gives a different or more specific instruction, follow the operator.
Seatzo is an independent commuter-coordination service. For its own connection rules, read How Seatzo Works and the Safety and Community Guidelines. DMRC signs, announcements and staff instructions always take priority during a journey.