Passenger guidance
A plain-language guide to queues, boarding, platform safety, baggage and getting help, based on DMRC's published passenger advisory.
A busy station works best when passengers can move in and out without being pushed or blocked. DMRC publishes a travel advisory with passenger do's and don'ts. The points below summarise practical parts of that guidance; the operator's current advisory, signs, announcements and staff instructions remain authoritative.
Join the queue at the designated points and keep the station's walking routes clear. Do not stop in front of fare gates, stairs, escalators or train doors to make a call or check a message. Move aside first so other passengers can continue safely.
Allow passengers to leave the train before you board. This creates space at the doorway and reduces the chance of people being pushed against one another. Follow the queue and any directions given by station staff.
Stand back from the platform edge and pay attention to the gap between the platform and train. Do not rush towards a closing train door, force a door open or attempt to enter or leave while the doors are closing. A missed train is safer than a forced entry or exit.
Once on board, avoid standing in a position that prevents other passengers from getting on or off. Keep bags and loose belongings under control and away from the door mechanism.
DMRC's published travel advisory lists a maximum baggage weight of 25 kg and maximum dimensions of 80 × 50 × 30 cm. This is the operator's published guidance checked for this article on 3 November 2026; check the current advisory before travelling because rules and enforcement instructions can change.
Large or awkward luggage can obstruct other passengers and narrow station routes. If you are carrying an item that may exceed the published limit, check with DMRC before starting the journey rather than assuming it will be accepted.
DMRC asks passengers to give way to people with disabilities, senior citizens, women and people who are unwell. Follow priority-seat signs and the operator's current instructions. Do not assume that a person's need for a seat or assistance will always be visible.
If you need help, approach station staff, security personnel or the customer-care point identified at the station. Seatzo is not a substitute for assistance from the transit operator.
For travel assistance, ask station staff or use the help channels identified by DMRC. The operator's advisory also gives instructions for a passenger who becomes trapped between train doors, including use of the passenger alarm. Use emergency equipment only for the emergency it is designed to address and follow staff instructions.
For immediate danger or a medical emergency, contact the appropriate emergency or transit authority. A commuter coordination app cannot dispatch station staff or provide emergency response.
A Seatzo connection is an introduction between commuters, not a direction from the transit operator. Check your coach identifier while you are in a safe position and avoid looking at your phone while boarding, crossing a concourse, using stairs or moving through a crowded doorway. If you need to coordinate, step away from the flow of passengers first.
A seat offer may expire or the other passenger's plans may change. Never block a doorway, move against the passenger flow, cross coaches unsafely or ignore a station announcement to complete an exchange. Follow DMRC staff and signage even when that means a Seatzo connection cannot proceed.
Seatzo is an independent commuter-coordination service. For its own connection rules, read How Seatzo Works and the Safety and Community Guidelines. DMRC signs, announcements and staff instructions always take priority during a journey.